Privacy Policy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting rigibore.com you are accepting and consenting to the practices described in this policy.

We collect certain information or data about you when you use rigibore.com:

• Questions, queries or feedback you leave, including your email address if you contact rigibore.com
• Your email address and subscription preferences when you sign up to our email alerts, and how you use our emails – for example whether you open them and which links you click on
• Your IP address, and details of which version of web browser you used
• Information on how you use the site, using cookies and page tagging techniques

This data can be viewed by authorised people within Rigibore Ltd to:

• Improve the site by monitoring how you use it
• Gather feedback to improve our services, for example our email alerts
• Respond to any feedback you send us, if you’ve asked us to
• Send email alerts to users who request them
• Allow you to access government services and make transactions
• Provide you with information about local services if you want it

Email Newsletters

We use a third party provider, Dotmailer, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see https://www.dotmailer.com/terms/privacy-policy/

WordPress

We use a third party service, WordPress.com, to publish our blog, and some of our conference microsites. These sites are hosted at WordPress.com, which is run by Automattic Inc.

We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see wordpress.com/privacy.

The Legal Basis Used For Processing Your Data

Processing purchase orders, updating you on product details and pricing, and optimising the website experience.

Where Your Data Is Stored

We store your data on secure servers hosted with Siteground Hosting Ltd and Dotmailer Ltd.

By submitting your personal data, you agree to this.

How Long Do We Retain Your Data

We retain your data for as long as we have a legitimate business relationship.

When You Sign Up To Our Email Alerts

We use the Dotmailer delivery platform, for our email alerts.

As a subscriber to our email newsletter, we may contact you from time to time to inform you of company updates or interesting marketing information, we will also provide clear opt out instructions at the base of all marketing email communications should you wish not to receive communication from us in future.

As a data processor on behalf of Rigibore Ltd, Dotmailer will use your information to send you email alerts if you request them. You can find out more about how Dotmailer collects and stores your information here https://www.dotmailer.com/terms/privacy-policy/.

Keeping Your Data Secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk.

We have robust procedures and security features compliant with the GDPR in place to keep your data secure once we receive it.

Disclosing Your Information

We may pass on your personal information if we have a legal obligation to do so, or if we must enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Your Rights

You can find out what information we hold about you and ask us not to use any of the information we collect.

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.

To discuss our privacy policy or your individual rights you can contact Suzanne Bennet of Rigibore Ltd.

Links To Other Websites

Rigibore.com contains links to other websites.

This privacy policy only applies to Rigibore.com, and doesn’t cover other services that we link to. These services have their own terms and conditions and privacy policies.

Following a link to another website:

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to Rigibore.com from another website:

If you come to Rigibore.com from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

Concerns Or Complaints

If you have any complaints in relation to how our business has processed your data or in relation to the exercise of your rights as detailed above you can in the first instance raise your concerns by contacting Suzanne Bennet.

You may also contact the Information Commissioner’s Office in relation to any such complaints https://ico.org.uk/.